Quintessentially
For exceptional people
Achieving +20% revenue growth for a leading luxury lifestyle group
International
Global
Luxury Living
Luxury Travel
Since working with Underscore, Quintessentially have seen annual revenues approach £50 million, with average revenue growth exceeding 20% per annum over the previous three years. Recently, Quintessentially have experienced a 30% increase in annual group revenue driven by stronger member retention, with concierge memberships growing by 40%. The group now operates in over 35 global offices supported by a team of roughly 1,000 lifestyle managers who speak 51 languages. Serving a network of over 160,000 clients, Quintessentially manages over 300,000 requests annually.
Quintessentially is currently undergoing significant business developments, including rapid expansion in the Middle East and a shift towards digital-first, high-tech service delivery with a new online member portal and mobile app, aimed at streamlining communication and tracking requests, and AI-driven tools to enhance the human-centric service provided by their managers.
Quintessentially has pioneered and perfected the concept of luxury lifestyle management, benchmarking bespoke concierge service and granting their members access to the inaccessible.
Our partnership with them focused on improving staff engagement internally and customer engagement online as well as promoting their concierge partnership with HSBC giving members access to priority rewards.
Services
Brand Identity
Digital Design
Digital Marketing
Sectors
International
Lifestyle
Travel
Filmed interviews for all business divisions helped us understand where the business could improve.
Our market research revealed that 85% of luxury travellers believe in using travel advisors.
Over 6 in 10 regular buyers would rather purchase a high-end experience than a product.
This data-led rebrand strategy helped us pioneer and perfect the concept of luxury lifestyle.
“Love the video insights and feedback they really helped with our business planning.”
Quintessentially
Ready to create the next big thing?
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